Please contact the box office on 01227 287234 to book a wheelchair space.

There is a relaxed & signed performance Saturday 11th Dec @ 11am.

PANTO FAQs

What happens if I had tickets booked from last year?
You should have received an update on the date and time your tickets were transferred to, however please drop us a line if you haven’t heard anything or would like to move you date.

How do I get new copies of my e-tickets?
Drop us a line 01227 287234 or email boxoffice@malthousetheatre.co.ukand we can resend you a copy of your e-tickets.

Do I need to wear a mask?
We are encouraging mask wearing throughout the theatre (unless exempt) to help keep everyone safe.

What happens if I need to isolate?
We are not able to offer refunds if you are unable to attend the performance. However, tickets can be exchanged for an alternative performance of the same show (subject to availability).  If a show is sold out, we can also offer your seats for re-sale, although this is not guaranteed.

What is your refund policy?
We are not able to offer refunds if you are unable to attend the performance. We will endeavor to exchange your tickets for an alternative performance of the same show (subject to availability).  If a show is sold out, we can also offer your seats for re-sale, although this is not guaranteed.

How long is this year’s pantomime?
The Panto run time is 2hrs and 5 mins with the interval – this is an approximation as we can never trust Mona Lot not to get on her soap box!

If you have any questions, please do not hesitate to email the theatre hello@malthousetheatre.co.uk