Drinking & Smoking

We can only allow alcoholic drinks bought in the theatre bars to be consumed on our premises. You are welcome to take your drinks into the auditorium, but we ask that you decant into plastic disposable and compostable cups beforehand. 

We do not allow glass to be taken outside the Malthouse or into the auditorium. We may undertake bag checks to enforce this and will confiscate any alcoholic drinks that are brought in.

Smoking or vaping is not permitted inside our premises at any time. There is a designated signposted area and cigarette bins outside which can be used during a performance.  

Food & Drink 

The Malthouse has a great, small, licenced bar which offers hot & cold drinks, snacks and ice-cream. Interval drinks can be pre-ordered before the show starts. 

We are close to Sainsbury’s and only a short walk into town to a great variety of bars and restaurants.

Refunds & Exchanges

The production companies we work with, do not offer refunds unless the show is cancelled.  Tickets can be changed for an alternative performance of the same show (subject to availability).  We can endeavour to resell your ticket, if the show is sold out. If your ticket is sold, we will refund the ticket value to the original payment method.

Keeping you safe

We’ve put a few measures in place to make your visit to the Malthouse as safe as possible.

For the safety and security of all attendees, the theatre reserves the right to conduct random bag checks at any time. By entering the Malthouse site, visitors consent to such searches and agree to cooperate with security personnel. Refusal to comply may result in denial of entry or removal from the performance. These measures are in place to ensure a safe environment for everyone, and we appreciate your understanding and cooperation in advance. 

The Malthouse operates 24hr CCTV. Images are recorded and monitored for your safety and to help prevent crime. Please contact 01227 595610 for information about the scheme, which is controlled by The King’s School Canterbury. 

Mask wearing is no longer mandatory, but we support an individual’s choice to wear a mask throughout the building.

The theatre has a fresh air flow system which pumps fresh air from outside into the auditorium – this can mean if the outside air temperature is low the theatre can feel cool.

The Malthouse is a welcoming and inclusive space for all. We do not tolerate abusive behaviour toward our staff, audiences or visiting artists. 

Safeguarding

At the Malthouse Theatre (part of King’s School Canterbury), the safety and well-being of all children and young people on site are our top priorities. We are committed to creating a secure, supportive, and inclusive environment where every participant can thrive and express their talents. If you have any concerns about the safety or well-being of a child participating in activity at the Malthouse Theatre, please do not hesitate to contact Mr Luke Illsley, our Designated Safeguarding Lead (DSL) at lji@kings-school.co.uk.